Privacy Policy
REELGEN TECHNOLOGIES PTE. LTD.
Effective as of 2025.12.16
1. Introduction
Reelgen Technologies PTE. LTD. is an independent platform provider
offering AI-powered tools and services that enable users to generate
commercial content and other creative outputs. We understand that your
privacy is important and that you care about how your information is
used and shared online. We respect and value the privacy of everyone
who visits our websites and uses our platform, and only collect and
use information in ways that are consistent with your rights and
obligations under applicable laws.
This Policy describes how Reelgen Technologies PTE. LTD. (“Reelgen”, “our”, “we”, “us”) collects, uses and discloses
personal information about you when you use our websites reelgen.ai
(“Site”), and our application programming interfaces, software, tools,
data and documentation offered on the Site (collectively, “Services”).
For purposes of this Privacy Policy, Reelgen is the data controller of
your information, and “you” and “your” means you, the person using the
Services.
Please read this Privacy Policy carefully and ensure that you
understand it. By using any of our Services, you agree to this Privacy
Policy and our collection, use and disclosure of your information as
described in this Privacy Policy. If you disagree with this Privacy
Policy, you must stop using our Services immediately.
2. Scope – What Does This Policy Cover?
This Privacy Policy applies only to our collection and processing of
information about users of the Services, including individuals who
access and use the Services on behalf of a business customer.
This Privacy Policy does not apply to information we process on
behalf of enterprise customers, which is governed by our customer
contracts. If you have questions about the use of information by a
business customer, please contact that customer directly.
This Policy also does not apply to any websites or platforms operated
by third parties that are linked to our Site, nor does it apply to
third-party content, data, applications, or materials. We are not
responsible for the privacy or security of, or the information found
on, these third-party sites or platforms.
We advise you to review the privacy policies of any third-party
website or platform before providing information to them. Our
inclusion of any third-party link does not imply endorsement of the
content or the operator.
3. What Information Do We Collect?
We collect certain information about you from different sources, as
described below.
Information You Provide Us
￮ Account and contact information.When you create an account, we
collect your name, email address, and account password. We may also
collect additional information associated with your account, such as
your phone number, business or company name, position, mailing
address, and social media handles. Depending on your subscription
plan, we may collect payment information and transaction history. All
payment data is processed and stored by our third-party payment
provider.
￮ User Input.When you use our Services, we collect personal information
contained in the text, scripts, images, audio, videos, and other input
you provide, together with any metadata associated with such input. As
described in this Privacy Policy, we may use this input to operate,
maintain, and improve the Services, including enhancing the models and
functionalities that support the platform, where permitted by
applicable law. Some features may require us to process identifiable
visual elements within uploaded videos or images solely for the
purpose of enabling the Service features you request.
￮ Processing of uploaded images or videos.Certain features of the
Services require us to process images or videos that you upload in
order to enable content generation, analysis, or other functionalities
you request. Such processing may involve identifying visual elements
within the uploaded materials solely to deliver the corresponding
features.
￮ Information posted to the Services.Certain features of the Services
may allow you to share templates, creative materials, or other content
with other users, or make such content publicly accessible. We collect
any user-generated content (“UGC”) that you choose to upload, share,
or otherwise make available through the Services. UGC may be stored,
displayed, reproduced, published, or otherwise used by us or by
others, with or without attribution, depending on how you choose to
share it. Other users or third parties with access to your UGC may
also view, use, or further distribute such content.
￮ Communications information.We collect your name, email, and any other
information you provide in communications with us, including customer
support interactions.
Information Collected Automatically
￮ Device information.Device type, operating system, browser type,
unique identifiers, and IP address.
￮ Location information.Approximate location based on your IP
address.
￮ Usage activity.Pages viewed, referring URLs, feature usage, time
stamps, clickstream data, and other interaction information.
Information From Third Parties
We may receive information about you from:
￮ Integration partners. Information we receive when you connect the
Services to an integration service.
￮ Login integrations. Information we receive when you choose to access
the Services through a login integration or a Single Sign On
service.
￮ Social media platforms. Information we receive from social media
platforms when you interact with us on those platforms.
3A. Browser Extension Data (Chrome Extension Use)
When you use our optional Chrome Extension ("Extension"), we only
process webpage data that you explicitly choose to submit. The
Extension does not automatically monitor, track, or collect your
browsing history or any webpage content without your direct
interaction.
Information Processed Through the Extension
Upon your explicit action (such as clicking the Extension button),
the Extension may access and temporarily process the following
information solely for the purpose of generating the requested AI
output:
The URL of the active tab;
Webpage content visible to you, including text, images, and videos
displayed on the screen. This expressly excludes underlying HTML
source code, scripts, cookies, local storage, background network
activity, or any technical elements not directly visible to you;
Publicly displayed media elements that you intentionally choose to
include.
No Automatic Collection
The Extension does not perform background data collection, does not
passively harvest browsing activity, and does not access any webpage
data unless you intentionally initiate such access.
Purpose of Processing
Any data processed through the Extension is used solely to perform
the functionality you request—for example, analyzing visible page
content to generate an AI-created video or similar output. Such data
is not used for advertising, profiling, analytics, or any other
purpose unrelated to the Extension's core functionality.
Retention and Storage
Webpage data submitted through the Extension is processed transiently
and deleted after generating the requested output, and in no case
retained for longer than one day.
We do not store webpage content, build user profiles, or retain any
such data beyond what is strictly necessary to complete your
request.
Sharing
We do not sell or disclose webpage data collected through the
Extension to third parties. Data may be shared only with service
providers strictly necessary to generate the requested output, and
only under binding confidentiality and data protection
obligations.
Permissions Use
The Extension's browser permissions (including activeTab, scripting,
storage, and declared host permissions) are used solely to enable the
user-initiated functionalities described above and for no other
purpose.
4. How Do We Use Your Information and for What Purpose?
We use your personal information for the following purposes:
￮ Providing and managing your account.
We use your personal information to create, maintain, and administer
your account, verify your identity, enable access to the Services, and
process the inputs you provide in order to generate outputs such as
commercial content, creative materials, or other requested features.
This processing is necessary to perform our contractual obligations
and provide the Services to you.
￮ Personalizing and improving your experience.
We use your information to personalize the Services, tailor content
and recommendations, optimize workflows, and enhance your overall
experience. This includes improving the accuracy, performance, and
usability of the tools you interact with, based on your usage patterns
and preferences.
￮ Providing customer support and communications.
We use the information you provide to respond to your requests,
troubleshoot technical issues, offer customer assistance, and
communicate important updates regarding your account or the Services.
This may include operational messages such as confirmations,
notifications, or service-related announcements.
￮ Understanding usage trends and developing improvements.
We analyze how users engage with the Services to understand trends,
identify and resolve errors, maintain system stability, and develop
new features, functionalities, and enhancements. This usage analysis
helps us improve performance, innovate our product capabilities, and
refine the overall user experience.
￮ Enhancing safety and security.
We process your information to protect the integrity and security of
the Services, including through monitoring, troubleshooting, fraud
detection, misuse prevention, system testing, auditing, and analytics.
We have a legitimate interest in ensuring that our Services remain
secure, reliable, and compliant.
￮ Complying with legal obligations and enforcing policies.
We may process your information when necessary to comply with
applicable laws, respond to lawful requests, satisfy regulatory
requirements, enforce our contractual terms and policies, or protect
our rights, users, employees, or the public. This may include
retaining information for audit, compliance, or dispute-resolution
purposes.
￮ Sending marketing communications.
Where permitted by applicable law, we may use your contact
information to send you marketing communications, including updates,
offers, newsletters, or promotional content relating to our products
or services. You may opt out of such communications at any time by
following the unsubscribe instructions provided in those
messages.
￮ Use of user content for model training.
Unless you provide explicit authorization, we do not use the content
you upload to train or improve generalized AI models. Any use of your
content for model training or quality improvement will occur only with
your express consent and in accordance with applicable legal
requirements and our internal safeguards.
5. How Do We Share Your Data?
We may disclose your personal information to the following categories
of recipients, for the purposes described in this Privacy
Policy:
￮ Vendors and service providers.
We may share personal information with third-party vendors and
service providers that assist us in operating, maintaining, and
improving the Services. These providers may include those offering
cloud hosting, data storage, analytics, customer support, email
delivery, security services, and other operational or technical
support. Such parties are permitted to access personal information
only as necessary to perform services on our behalf and are bound by
contractual confidentiality and data protection obligations.
￮ With your direction or consent.
We may disclose personal information when you instruct us to do so or
provide your consent, such as when you choose to share content with
collaborators or enable integrations with external services. Any
disclosures made as a result of your actions or selections are
governed by your choices and the settings you apply within the
Services.
￮ Affiliates.
We may share information with our affiliates and entities within our
corporate group for operational, administrative, compliance, and
service-delivery purposes. These entities process information in
accordance with this Privacy Policy and applicable legal
requirements.
￮ Legal or regulatory requirements.
We may disclose personal information if required to do so by law,
regulation, legal process, or governmental request. We may also share
information where necessary to enforce our contractual terms, protect
our rights, ensure user safety, prevent fraud or misuse, or comply
with applicable legal obligations.
￮ Aggregated or anonymized information.
We may share aggregated, de-identified, or anonymized information
that does not reasonably identify you. Such information may be shared
with partners, researchers, or the public for purposes such as
analytics, service improvement, or industry insights, and does not
constitute personal data.
6. How Long Do We Store Your Information?
We keep your information only as long as necessary for providing the
Services, maintaining business records, complying with legal
obligations, resolving disputes, and enforcing agreements. When no
longer needed, information will be deleted or anonymized. Upon
request, we will delete your information unless retention is legally
required.
7. How Do We Secure Your Information?
We use administrative, technical and physical safeguards to protect
your personal information. These include encryption, access controls,
monitoring, and secure infrastructure.
While we take reasonable and appropriate measures designed to
safeguard your information, please be aware that no method of
transmission over the Internet or method of electronic storage is
completely secure, and therefore we cannot guarantee absolute security
of your data.
8. Summary of Your Rights
Depending on your location, you may have rights to:
￮ Access your personal information
￮ Request deletion of your information
￮ Correct inaccurate information
￮ Restrict or object to data processing
￮ Opt out of marketing
￮ Request data portability
￮ Withdraw consent where processing is based on consent
We will not discriminate against you for exercising any of these
rights. Further information may be needed to verify your identity
before exercising these rights, such as your email address or
government-issued identification. You may designate, in writing or
through a power of attorney document, an authorized agent to make
requests on your behalf. Before accepting such a request from an
agent, we will require that the agent provide proof that you have
authorized them to act on your behalf, and we may need you to verify
your identity directly with us. If we deny your request, you may
appeal our decision by contacting us using the contact details
provided in the “Contacting Us” section of this Privacy Policy.
9. Children’s Privacy
Our Services are not intended for individuals under the age of 18,
and we do not knowingly collect personal information from children
under 13. If we become aware that we have inadvertently collected such
information, we will take reasonable steps to delete it. If you
believe that a child under 13 has provided personal information to us,
please contact us so that we can take appropriate action.
10. Social Features
The Services may enable interactions with or access to certain
third-party platforms. Any information you choose to share, upload, or
otherwise make available through such platforms will be processed by
those third parties in accordance with their own privacy policies and
practices, which we do not control or endorse. Your use of any
third-party platform or feature is therefore subject to the terms,
conditions, and privacy policies of the applicable third party, and we
encourage you to review those policies before engaging with such
features.
11. Third-Party Websites and Materials
We are not responsible for the privacy practices, security measures,
accuracy, or completeness of any third-party websites, applications,
or materials that may be linked to or accessible through our Services,
and your interactions with such third-party resources are governed
solely by their respective terms and policies.
12. International Data Transfers
Your personal information may be transferred to, stored in, or
processed in countries outside your place of residence. We use
appropriate safeguards such as Standard Contractual Clauses (SCCs)
where required.
13. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect
changes in our practices, technologies, legal requirements, or other
operational considerations. Any updates will be indicated by a revised
“Effective” date, and we may provide additional notice of material
changes as required by applicable law.
14. Contacting Us
If you have questions about this Privacy Policy or your personal
information, you may contact us at:
Reelgen Technologies PTE. LTD.
UEN: 202552078G
Email: contact@reelgen.ai
Address: 25 Seah Street, #02-01, Singapore 188381